Moana Glow Cleanser

If your products arrive faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the Australian Consumer Law (ACL).

Please contact us within 7 days of receiving your order with your order number and a photo of the issue. If the item is confirmed faulty or incorrect, we will cover the return shipping costs.

Change‑of‑Mind Returns

We do not offer refunds or exchanges for change of mind. Please choose carefully before completing your purchase

Every skin type is different. If you believe you’ve had a reaction to Moana Glow, stop using the product and contact us within 14 days. We may request photos and details to help assess the situation. A reaction does not automatically mean the product is faulty, but we will review your case in line with ACL guidelines.